Worldwide Women’s Association Recognizes Tina Giroux
Tina Giroux
Experienced Leader | Call Center & Claims Management | Talent Development Specialist
LinkedIn: www.linkedin.com/in/3
Professional Summary:
Tina Giroux is an accomplished leader with over 15 years of management experience in both large and small teams, including onshore and offshore operations. She has a proven track record of driving team performance and organizational growth through coaching, mentoring, and talent development. Tina believes in investing in employees’ career growth at all levels to retain top talent and build a strong, committed workforce. Her expertise spans managing call centers, claims departments, and quality assurance teams, particularly within the travel insurance and collections industries.
Key Strengths & Experience:
- Over 15 years of leadership experience managing diverse teams in call centers, claims departments, and quality assurance.
- Strong focus on employee development through coaching, mentoring, and leadership to help teams exceed performance goals.
- Expertise in managing both onshore and offshore operations, ensuring consistent service quality and team cohesion.
- Passionate about investing in career growth to support employee retention and organizational success.
- Prior experience as a Program Manager for an outbound collections call center, enhancing team productivity and performance.
- Ongoing commitment to leadership development, staying current in a rapidly evolving business environment.
Educational Background:
- Certificate in Leadership and Development, Conestoga College (2023)
- Diploma in Business Administration
- Advanced Excel skills with a focus on current program updates
Tina is dedicated to fostering a positive and productive work environment, where employees are empowered to grow and excel, driving both individual and organizational success.
Worldwide Women’s Association Member, Tina Giroux is looking forward to networking with you.