Andrea Austin: A Trailblazer in Supply Chain Leadership and Inspiring Role Model

Born in 1979 in San José, Costa Rica, Andrea Austin’s journey to becoming a global supply chain leader and mentor began in a family rooted in leadership and hard work. With her father serving as Sub Director at the Japanese External Trade Organization (JETRO) and her mother as Sales Director at Banco UNO, Andrea was inspired by their dedication and ambition from a young age.

Andrea pursued a degree in International Affairs, showcasing her intellectual curiosity and drive through her thesis, The Masonic Influence on the Emergence of Modern Democratic States in America. This seminal work, now housed in the Grand Lodge of Costa Rica, remains a suggested reading for new Masons, a testament to Andrea’s thoughtful exploration of history and democracy.

A Distinguished Career in Supply Chain Management

Andrea’s professional journey began in 2004 at Procter & Gamble, a Fortune 500 company where she dedicated over 12 years to mastering logistics and operational management. In 2015, Andrea accepted a new challenge as Logistics Manager at Philip Morris International in Nicaragua, where she honed her skills in global logistics and supply chain operations. Returning to Costa Rica two years later, she took on the role of Senior Asset Planner at HB Fuller, further solidifying her expertise and preparing for the next major steps in her career.

In 2020, Andrea made a bold move to the United States with her family, navigating the challenges of relocating during a global pandemic. Undeterred, she secured a Supply Chain Management role in North Carolina before quickly rising to become Supply Chain Director at AlEn USA in Texas. At AlEn, Andrea leads the operations of an international fast-growing organization, driving efficiency, innovation, and growth across global markets.

An Advocate for Women and Leadership

Andrea’s passion for leadership extends beyond her career. As the mother of a seven-year-old entrepreneur, Andrea provides guidance and inspiration to her daughter, who has already launched her own business, Liberty4Bella.com. Andrea believes it’s never too early to embark on the journey to success and uses her platform to empower the next generation of women leaders.

Her professional accomplishments are supported by a robust academic and certification portfolio, including:

• Scrum Master Certification
• Completion of APICS CPMI Course
• Lean Six Sigma Certification

Andrea is also an Honorary Freemason, recognized by the Grand Lodge of Costa Rica for her intellectual contributions and commitment to excellence.

Legacy and Philosophy

Andrea Austin’s story is one of resilience, ambition, and determination. From Costa Rica to the United States, her journey exemplifies the power of perseverance and the importance of leadership. She inspires not only her colleagues but also her daughter and countless other women to break barriers and achieve their dreams. Andrea’s message is clear: Never give up.

To learn more about Andrea Austin, visit her LinkedIn profile or explore her daughter’s business at Liberty4Bella.com.

Worldwide Women’s Association member Andrea Austin can be found on the directory where she is looking forward to networking with you.

Tina Giroux
Experienced Leader | Call Center & Claims Management | Talent Development Specialist

LinkedIn: www.linkedin.com/in/3

Professional Summary:
Tina Giroux is an accomplished leader with over 15 years of management experience in both large and small teams, including onshore and offshore operations. She has a proven track record of driving team performance and organizational growth through coaching, mentoring, and talent development. Tina believes in investing in employees’ career growth at all levels to retain top talent and build a strong, committed workforce. Her expertise spans managing call centers, claims departments, and quality assurance teams, particularly within the travel insurance and collections industries.

Key Strengths & Experience:

• Over 15 years of leadership experience managing diverse teams in call centers, claims departments, and quality assurance.
• Strong focus on employee development through coaching, mentoring, and leadership to help teams exceed performance goals.
• Expertise in managing both onshore and offshore operations, ensuring consistent service quality and team cohesion.
• Passionate about investing in career growth to support employee retention and organizational success.
• Prior experience as a Program Manager for an outbound collections call center, enhancing team productivity and performance.
• Ongoing commitment to leadership development, staying current in a rapidly evolving business environment.

Educational Background:

• Certificate in Leadership and Development, Conestoga College (2023)
• Diploma in Business Administration
• Advanced Excel skills with a focus on current program updates

Tina is dedicated to fostering a positive and productive work environment, where employees are empowered to grow and excel, driving both individual and organizational success.

Worldwide Women’s Association Member, Tina Giroux is looking forward to networking with you.

LaGaylia Gray is Curriculum Supervisor for Broward County Public Schools and a Business Owner of a pest control company, On Brand Pest Management. On Brand Pest Management specializes in commercial and residential pest extermination and maintenance services in Florida.

LaGaylia is committed to service and dedication in both of her roles, and is known for excellent communication skills. She has demonstrated success throughout her career, and holds a Bachelor’s degree in Elementary Education and Teaching from Florida Agricultural and Mechanical University. She also holds a Masters of Science degree from Nova Southeastern University.

Worldwide Women’s Association Member, LaGaylia Gray, can be found on the Association Directory, where she is looking forward to networking with you.